Claims and Complaints Process
Complaints
You can find our Complaints Process at the link below. It explains how to make a complaint, what will happen once we receive it, how long it may take, and what options are available to you if you're not satisfied with the outcome.
Complaints Process Document (PDF)
Claims
Making a claim:
To make a claim, contact our Customer Services team or speak to your Financial Advisor. The person you speak to will walk you through the documents you need to provide, and the next steps to take.
You can reach our Customer Services team at:
- hello@help.aiblife.ie
- 01 912 4455 Monday-Friday, 08:00-18:00
- write to us at - AIB life, PO Box 8172, Blackrock, Co. Dublin, Ireland
Appealing a claim:
You can access our Claims Appeal Process at the link below. It explains how to appeal a claims decision, what information you may need to provide, how we review appeals, how long it might take, and the options available to you if you are not satisfied with the outcome.